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S‑pushTAN‑App: Forgot password

Forgot pushTAN access data · Instructions

S‑pushTAN‑App: Forgot password

Forgot pushTAN access data · Instructions

Useful tip – if you have forgotten your S‑pushTAN‑App password for your iPhone/iPad or Android device: Follow our simple step-by-step instructions.

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S-pushTAN-App Forgotten password · Instructions

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

Sparkassen-Card (debit card) – card number

You will be asked to enter your card number during the process. You will find the number on the back.

Online banking access data

To use pushTAN, you need your online banking credentials from your Sparkasse. Please have the following access data ready:

User name/identity verification ID
Your online banking PIN

You will also need:

To set up the S‑pushTAN‑App again without online banking:

Activation password and credit card number

If you only use the S‑pushTAN‑App to approve online card payments, please have your activation password and 16-digit card number ready. The number is located on the front of your card. The activation password can be found in the additional letter you received along with the registration letter for the S‑pushTAN‑App.

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Before you get started:

Sparkassen-Card (debit card) – card number

You will be asked to enter your card number during the process. You will find the number on the back.

Online banking access data

To use pushTAN, you need your online banking credentials from your Sparkasse. Please have the following access data ready:

User name/identity verification ID
Your online banking PIN

Expand all Collapse all

You will also need:

To set up the S‑pushTAN‑App again without online banking:

Activation password and credit card number

Expand all Collapse all

Set up the S-pushTAN-App again

How to: Recover your password

If you have forgotten your password for the , you will need to reset the app. Thankfully, the process is simple. Follow the instructions.

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

How to: Recover your password

If you have forgotten your password for the , you will need to reset the app. Thankfully, the process is simple. Follow the instructions.

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

Find Tutorials in English

Do you need help with your online banking? Simply use our clear step-by-step instructions.

View Tutorial

And, good to know:

Set up or reinstall S‑pushTAN‑App

Set up pushTAN · Instructions

Safely and conveniently approve online banking transactions with the S‑pushTAN‑App. Find out here how to set up the S‑pushTAN‑App for the first time or to do it again.

Learn more

App Sparkasse Business: Forgot password

Forgot access data for App Sparkasse Business · Instructions

You have forgotten your password for the App Sparkasse Business. No problem – follow these step-by-step instructions to reset it with ease and assign a new one.

Learn more

Forgotten online banking PIN (password) or login name

Forgotten access data · Instructions

Useful tip – If you have forgotten your access data (login name/identity verification ID or online banking PIN) for Sparkasse online banking or your access is blocked. Even if your S-pushTAN-App does not work.